Your computer is asking for a BitLocker key

If your computer is locked and asking for a BitLocker key to continue, follow the steps below.

Try Skip this drive

If you see Skip this drive, choose it first. This may let your computer continue to the next screen so you can keep trying to fix the problem.

Remove extra devices

Unplug USB drives, external hard drives, docking stations, and other accessories. Then restart your computer and try again.

Contact support

If you do not have your BitLocker key handy, reach out to support. They can help you find the right key and guide you through the next steps. If the steps above still do not work, contact support for more help. We’re here to help you get back into your computer.